On January 5, 2016, the Illinois Department of Insurance issued Company Bulletin 2015-13, Suspension of Cancellation, Non-renewal & Premium Payments, for 23 counties affected by recent flooding. Counties covered by the bulletin include:
Alexander, Calhoun, Cass, Christian, Clinton, Cumberland, Douglas, Iroquois, Jackson, Jersey, Lawrence, Madison, Marion, Menard, Monroe, Moultrie, Morgan, Pike, Randolph, Richland, St. Clair, Sangamon and Vermilion.
At Athene we recognize the unique needs of our clients, families and loved ones whose lives have been disrupted, and we are eager to do our part to help them through this difficult and challenging time. If you are a policyholder of Athene Annuity & Life Assurance Company, Athene Annuity & Life Assurance Company of New York, or Investors Insurance Corporation, there are a number of ways we can help:
- If you live in one of the counties included in the bulletin and received a cancellation or non-renewal notice on or after January 5, 2016, we will reinstate the policy with no lapse in coverage. We will refrain from issuing these notices to affected policyholders until March 5, 2016, or later if warranted by individual circumstances.
- We will grant extensions to affected policyholders who need additional time to submit claims, pay premiums or take other actions necessary to maintain their coverage.
If you have a concern regarding the handling of your claim or policy, please contact us at 800-866-9933 for Athene Annuity & Life Assurance Company or 800-926-7599 for Athene Annuity & Life Assurance Company of New York. If you need to file a complaint regarding any disaster-related dispute or issue, you may contact the Illinois Department of Insurance at their toll-free complaint hotline (1-866-445-5364), or online at https://insurance.illinois.gov/
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About Athene USA
Athene USA is an Iowa-domiciled corporation that serves as the U.S. holding company for Athene's annuity operations in the United States. Headquartered in West Des Moines, Iowa, Athene USA serves customers in all 50 states, and through its predecessor companies, has been serving American consumers for more than 100 years. Athene USA is a subsidiary of Athene Holding Ltd. Further information can be found at www.athene.com.