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Protecting savings in turbulent times. Creating lifetime income for a secure retirement. At Athene, we’re always reaching higher so you can achieve more.

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Athene USA
7700 Mills Civic Parkway
West Des Moines, IA 50266

Call 888-ANNUITY (888-266-8489)
8:00 a.m. - 5:00 p.m. CT, Monday - Friday

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How can I buy an Athene annuity?

Athene distributes annuity products through a variety of channels including Banks, Broker Dealers and Independent Marketing Organizations. We highly recommend you deal directly with a financial professional when purchasing one of our products. If you are not currently working with someone, we can connect you with a knowledgeable Athene representative in your area by filling out a short online request form.

How do I access my annuity information online?

If you have an annuity that was issued by Athene Annuity and Life Company (formerly Aviva USA), you may register for My Athene. Registration allows you to view statements, change beneficiaries, update your contact information or request a withdrawal.

When will I receive statements?

The frequency of statement mailings depends on the type of contract you own. For Single Premium Immediate Annuities (SPIAs), statements are mailed twice per year; at the anniversary date and at year end. Most other annuity contract holders will receive their statements annually, although some customers receive quarterly or semi-annual statements. You can request a statement of value at any time by calling our Customer Contact CenterMy Athene users may view all their statements online.

How do I notify you of an address change?

​​​​​​My Athene users can change their address online. You may also call us with your new address, send your new address in writing, or mail us a completed change of address form. Select the appropriate change of address form from our forms library.

How do I change a beneficiary?

The owner of the policy can change the beneficiary at any time. If the contract's current beneficiary is irrevocable, that beneficiary must also approve the change. My Athene users can change a beneficiary online. A completed paper form is required for any other beneficiary change. Select the appropriate form in our forms library or call our Customer Contact Center to request the form. Primary beneficiary(ies) are first in line to receive proceeds from the contract after the annuitant's death. Contingent beneficiary(ies) will receive proceeds in the event the primary beneficiary(ies) death prior to the annuitant's.

What is probate?

Probate is a court-supervised legal process where the distribution of property, or estate, of a deceased person is administered. If the beneficiary(ies) are set up properly, death benefits can avoid probate and pass directly to the named beneficiary(ies).

How do I request a withdrawal from my contract?

​​​​My Athene users can request a withdrawal online. You may also request a withdrawal by calling our Customer Contact Center, or completing a withdrawal form found in our forms library.

What is the regular processing time for a withdrawal?

Withdrawals submitted using My Athene or requested over the phone are processed in 1–2 business days. Normal processing for a mailed withdrawal request form is 7–10 business days (additional time may be required).

Can I get my monthly income direct deposited?

There are two ways to have your monthly income automatically sent to your bank account. You can either call our Customer Contact Center to request monthly deposits, or you may mail us a completed authorization for EFT (Electronic Funds Transfer) found in our forms library.

How do I change my tax withholding?

You may call our Customer Contact Center to change your withholding election, or send us a completed Election of Withholding form found in our forms library. Withholding regulations vary from state to state. Federal withholdings vary depending on the type of funds distributed. Always consult with a qualified tax advisor before making a withholding election.

How do I start my payout under the settlement option?

The payout options available depend on your policy provisions. Please call one of our Customer Service Representatives at 888‑266‑8489 (888‑ANNUITY).

What is a Required Minimum Distribution (RMD)?

An RMD is an amount of money that the Internal Revenue Service (IRS) requires a contract owner to withdraw from a qualified account no later than April 1 following the year in which the contract owner turns age 70½. The contract owner must continue to take out the calculated RMD amount by December 31st of each year thereafter.

How do I set up my RMD?

​​​​​​My Athene users can set up RMDs online. You may also complete the set up process by calling our Customer Contact Center or mailing us a completed form. Forms can be found in our forms library.

When will I receive my 1099?

1099s will be mailed no later than January 31 of each year. 1099s are provided only when funds in a contract are distributed from your account. You are not required to report interest earnings from an annuity until the interest is withdrawn.

How can I request duplicate tax forms?

A duplicate 1099R or 5498 can be obtained by emailing us at or contacting our Customer Contact Center.

How do I submit a claim?

The following are needed to begin processing payment of death benefit proceeds. Additional items may be required for some claims:

Please call our Customer Service Representatives at 888‑266‑8489 (888‑ANNUITY), select Option 1, then Option 3, for additional assistance.

*Life claims require a certified copy of the death certificate.

The institutional channel includes reinsurance and group annuity contracts related to pension risk transfers.
Reinsurance Pension Risk Transfer (PRT)
About Athene Careers Individuals Professionals Institutions Investors Privacy Legal

Annuities contain features, exclusions, and limitations that vary by state. For a full explanation of an annuity, please refer to the Certificate of Disclosure and contact your Financial Professional or the company for costs and complete details.

This material is a general description intended for general public use. Athene Annuity and Life Company (61689), headquartered in West Des Moines, Iowa, and issuing annuities in 49 states (including MA and D.C.), and Athene Annuity & Life Assurance Company of New York (68039), headquartered in Pearl River, NY, and issuing annuities in New York, are not undertaking to provide investment advice for any individual or in any individual situation, and therefore nothing in this should be read as investment advice. Please reach out to your financial professional if you have any questions about Athene products or their features.

The term “financial professional” is not intended to imply engagement in an advisory business with compensation unrelated to sales. Financial professionals will be paid a commission on the sale of an Athene annuity.