When purchasing your annuity ask your financial professional to help you enroll in e-Delivery during the application process. Electing e-Delivery at this time will ensure that you receive your contract packet, statements, and communications delivered directly to your preferred email address.
If you’ve already purchased your annuity, communication preferences can be changed online in the Service Center of your MyAthene account. Once you’ve opted in, we’ll send you an email notification when documents are ready to view or download. Electronic communications at Athene are sent from our secure document portal called FireLight®. Flagging Athene Servicing (no-reply@firelighteapp.com) as a known sender will help identify e-Delivery emails in your inbox. FireLight® email notification links will be active for 30 days following receipt, and 10 days once you’ve accessed the link. Preferred documents can be downloaded and saved for record keeping. If you don’t access the email in time your contract documents and statements will always be available online in your MyAthene account.