Frequently Asked Questions Service Forms

Home Office

Athene USA
7700 Mills Civic Parkway
West Des Moines, IA 50266

Call 888-ANNUITY (888-266-8489)
8:00 a.m. - 5:00 p.m. CT, Monday - Friday

Fax Number: 866-709-3922

Fixed Annuities (contracts issued by Aviva Life and Annuity Company OR Athene Annuity and Life Company)
888-266-8489
ATHENE MaxRate® Annuity Contracts (beginning with NY1)
888-266-8489
ATHENE MaxRate® Annuity Contracts (beginning with NY0)
866-690-1992
Fixed Annuities (contracts issued by Investors Insurance Corporation)
866-626-1161
Fixed Annuities (contracts beginning with MA)
866-690-1992
Fixed Annuities (contracts issued by Liberty Life Insurance Company or RBC Insurance that DO NOT begin with MA)
800-234-5514
Fixed Annuities (contracts issued by Presidential Life)
800-926-7599
Variable Annuities
800-423-9398
Accidental Death
800-845-9265
Athene Annuity & Life Assurance Company of New York (formerly Presidential Life)
800-926-7599
Cancer Expense / Critical Illness
800-551-8354
Disability Income Insurance
800-845-9265
ExpressTERM®
800-866-9933
Indexed Universal Life (policies beginning with MU)
800-866-9933
LevelTERM®
800-866-9933

Mortgage Life
800-845-9265

Mortgage Protection
877-218-3293

Traditional Life (some policies formerly known as BMA)
800-866-9933

Variable Life Insurance
800-423-9398

Whole Life / Universal Life
800-866-9933

About Athene Careers 888-266-8489 Individuals Professionals Institutions
Institutions
The institutional channel includes reinsurance and group annuity contracts related to pension risk transfers.
Reinsurance Pension Risk Transfer (PRT)
Investors
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Annuities contain features, exclusions, and limitations that vary by state. For a full explanation of an annuity, please refer to the Certificate of Disclosure and contact your Financial Professional or the company for costs and complete details.

This material is a general description intended for general public use. Athene Annuity and Life Company (61689), headquartered in West Des Moines, Iowa, and issuing annuities in 49 states (including MA) and D.C., and Athene Annuity & Life Assurance Company of New York (68039), headquartered in Pearl River, NY, and issuing annuities in New York, are not undertaking to provide investment advice for any individual or in any individual situation, and therefore nothing in this should be read as investment advice. This material should not be interpreted as a recommendation by Athene Annuity and Life Company or Athene Securities, LLC. Please reach out to your financial professional if you have any questions about Athene products or their features.

The term “financial professional” is not intended to imply engagement in an advisory business with compensation unrelated to sales. Financial professionals will be paid a commission on the sale of an Athene annuity.

ATHENE ANNUITIES ARE PRODUCTS OF THE INSURANCE INDUSTRY AND NOT GUARANTEED BY ANY BANK NOR INSURED BY FDIC OR NCUA/NCUSIF. MAY LOSE VALUE. NO BANK/CREDIT UNION GUARANTEE. NOT A DEPOSIT. NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY. MAY ONLY BE OFFERED BY A LICENSED INSURANCE AGENT.