Home Office

Athene USA
7700 Mills Civic Parkway
West Des Moines, IA 50266

Call 888-ANNUITY (888-266-8489)
8:00 a.m. - 5:00 p.m. CT, Monday - Friday

Fax Number: 866-709-3922

Frequently Asked Questions 

Service Forms 

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Fixed Annuities (contracts issued by Aviva Life and Annuity Company OR Athene Annuity and Life Company)
888-266-8489
ATHENE MaxRate® Annuity Contracts (beginning with NY1)
888-266-8489
ATHENE MaxRate® Annuity Contracts (beginning with NY0)
866-690-1992
Fixed Annuities (contracts issued by Investors Insurance Corporation)
866-626-1161
Fixed Annuities (contracts beginning with MA)
866-690-1992
Fixed Annuities (contracts issued by Liberty Life Insurance Company or RBC Insurance that DO NOT begin with MA)
800-234-5514
Fixed Annuities (contracts issued by Presidential Life)
800-926-7599
Variable Annuities
800-423-9398
Accidental Death
800-845-9265
Athene Annuity & Life Assurance Company of New York (formerly Presidential Life)
800-926-7599
Cancer Expense / Critical Illness
800-551-8354
Disability Income Insurance
800-845-9265
ExpressTERM®
800-866-9933
Indexed Universal Life (policies beginning with MU)
800-866-9933
LevelTERM®
800-866-9933

Mortgage Life
800-845-9265

Mortgage Protection
877-218-3293

Traditional Life (some policies formerly known as BMA)
800-866-9933

Variable Life Insurance
800-423-9398

Whole Life / Universal Life
800-866-9933

Athene Locations

Athene Holding Ltd.

Second Floor, Washington House
16 Church Street
Hamilton HM 11
Bermuda

Athene UK Holding Ltd.

3rd Floor, WeWork Aviation House
125 Kingsway
London WC2B 6NH
UK

Athene Japan Representative Office

Level 17, The Okura Prestige Tower
2-10-4 Toranomon, Minato-ku, Tokyo
105-0001 Japan

Athene Life Re

(Bermuda reinsurance company)
Second Floor, Washington House
16 Church Street
Hamilton HM 11
Bermuda
Call 1-441-279-8400

3rd Floor, WeWork Aviation House
125 Kingsway
London WC2B 6NH
UK

Contacts

Media

Kelly Woerdehoff
AVP, Corporate Communications
+1 515-342-5144
kwoerdehoff@athene.com

Amanda Carstens Steward
SVP of Marketing & Corporate Communications
+1 515‑342‑6473
+1 441-279-8525
asteward@athene.com

Investor Relations

ir@athene.com

Thank you for contacting Athene with your life insurance questions. In 2013, Athene sold most of the life insurance business acquired from Aviva USA to Accordia Life and Annuity Company, a subsidiary of Global Atlantic Financial Group. Athene continued to administer the life insurance business during a two-year transition period with the final affected life insurance policies transferred to Accordia Life in early 2016. On January 11, the transition was finalized and Accordia Life began administering the affected life insurance policies.

You can be assured that during the conversion period your policy will remain in-force – including all guarantees provided by the policy – and all valid claims will be paid. Athene continues to work with Accordia Life to service affected customers and the financial professionals that represent them.

Accordia Life has set up a website dedicated to the conversion that may help answer common questions at accordiapolicyconversion.com. Also, customers can contact Accordia Life via email at askcustomerservice@gafg.com or via phone at 877‑462‑8992.

While Accordia Life has the immediate responsibility for resolving those customers' concerns, we want Athene's customers – past, present and future – to know that we are doing everything possible to ease your transition.

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Institutions
The institutional channel includes reinsurance and group annuity contracts related to pension group annuities.
Reinsurance Pension Group Annuities (PGA) Investors Privacy Legal

Annuities contain features, exclusions, limitations and availability that may vary by state and/or sales distributor. For a full explanation of an annuity, please refer to the Certificate of Disclosure or Prospectus (as applicable) and contact your financial professional or the company for costs and complete details. This material is a general description intended for general public use. 

Annuity contracts and group annuity contracts are issued by Athene Annuity and Life Company (61689), West Des Moines, IA, and Athene Annuity & Life Assurance Company (61492), Wilmington, Delaware, in all states (except New York), and in D.C. and PR. Annuity contracts and group annuity contracts are issued by Athene Annuity & Life Assurance Company of New York (68039), Pearl River, NY, in New York state. Payment obligations and guarantees are subject to the financial strength and claims-paying ability of the issuing insurance company. Insurance products may not be available in all states. These companies are not undertaking to provide investment advice for any individual or in any individual situation, and therefore nothing in this should be read as investment advice. This material should not be interpreted as a recommendation by Athene Annuity and Life Company, Athene Annuity & Life Assurance Company, Athene Annuity & Life Assurance Company of New York, or Athene Securities, LLC. Please reach out to your financial professional if you have any questions about insurance products and their features.

The term “financial professional” is not intended to imply engagement in an advisory business with compensation unrelated to sales. Financial professionals will be paid a commission on the sale of an annuity.

INVESTMENT AND INSURANCE PRODUCTS ARE:
• NOT INSURED BY THE FDIC OR ANY FEDERAL GOVERNMENT AGENCY • NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, THE BANK OR ANY BANK AFFILIATE • SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED 

Reinsurance contracts are entered into with Athene Annuity and Life Company (61689), West Des Moines, IA; Athene Annuity & Life Assurance Company (61492), Wilmington, Delaware; Athene Annuity & Life Assurance Company of New York (68039), Pearl River, NY; and Athene Life Re Ltd., Hamilton, Bermuda. Not all reinsurance products or structures offered are available in all jurisdictions. Reinsurers may not be licensed in all states. All transactions are subject to meeting a reinsurer’s underwriting requirements. Reinsurance products are not protected or guaranteed by state insurance guaranty associations or insolvency funds.