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Protecting savings in turbulent times. Creating lifetime income for a secure retirement. At Athene, we’re always reaching higher so you can achieve more.

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Our Headquarters

Athene USA
7700 Mills Civic Parkway
West Des Moines, IA 50266

Call 888-ANNUITY (888-266-8489)
8:00 a.m. - 5:00 p.m. CT, Monday - Friday

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About Athene Careers
Contact Us Frequently Asked Questions

First, we need to find out more about your product...

What type of contract or policy do you have?







 

What is the name of the issuing company listed on your contract or policy?




 

What type of life policy do you have?






 

What was the original issuing company of your policy?



 

What was the original issuing company of your policy?



 

What is the name of the issuing company listed on your contract or policy?




 

What was the original issuing company of your policy?



 

Does your contract number begin with NY1?



 

Does your contract begin with:




 

What was the original issuing company name?



 

What is the name of the issuing company listed on your contract or policy?



 

What is the name of the issuing company listed on your contract or policy?



 

Why the questions?

Because we've grown through the acquisition of multiple companies, with separate support teams.

 

Can't find the form you're looking for?

Call 888-ANNUITY (888-266-8489) and we'll be happy to help you.

Your results...

Call 888-266-8489 to speak to a customer service representative.

Your results...

Call 800-866-9933 to speak to a Protective Life Insurance customer service representative.

Your results...

Call 800-866-9933 to speak to a Protective Life Insurance customer service representative.

Your results...

Call 800-866-9933 to speak to a Protective Life Insurance customer service representative.

Your results...

Call 800-866-9933 to speak to a Protective Life Insurance customer service representative.

Your results...

Call 800-866-9933 to speak to a Protective Life Insurance customer service representative.

Your results...

Administrative Forms

 

Policy Change Forms

 

Withdrawal Request Forms

 

Transfer/Rollover Forms

 

Tax Forms

Claim Forms

For claim forms, call 800-800-9882 to speak with a customer service representative.

Contact Information

Mailing Address:
P.O. Box 1555
Des Moines, IA 50306-1555

Fax Number:
800-531-0038

Phone Number:
800-800-9882

Claim Forms

For claim forms, call 800-800-9882 to speak with a customer service representative.

Contact Information

Mailing Address:
P.O. Box 1555
Des Moines, IA 50306-1555

Fax Number:
800-531-0038

Phone Number:
800-800-9882

Contact Information

Mailing Address:
P.O. Box 1555
Des Moines, IA 50306-1555

Fax Number:
866-709-3922

Phone Number:
888-266-8489

Claim Forms

For claim forms, call 800-926-7599 to speak with a customer service representative.

Contact Information

Mailing Address:
PO Box 19014
Greenville, SC 29602-9014

Fax Number:
855-893-5663

Phone Number:
800-926-7599

Claim Forms

For claim forms, call 800-234-5514 to speak with a customer service representative.

Contact Information

Mailing Address:
PO Box 19087
Greenville, SC 29602-9087

Fax Number:
866-860-4024

Phone Number:
800-234-5514

Claim Forms

For claim forms, call 800-234-5514 to speak with a customer service representative.

Contact Information

Mailing Address:
PO Box 19087
Greenville, SC 29602

Fax Number:
866-860-4024

Phone Number:
800-234-5514

Claim Forms

For claim forms, call 800-423-9398 to speak with a customer service representative.

Contact Information

Mailing Address:
PO Box 19086
Greenville, SC 29602

Fax Number:
866-860-4024

Phone Number:
800-423-9398

Claim Forms

For claim forms, call 800-423-9398 to speak with a customer service representative.

Contact Information

Mailing Address:
PO Box 19086
Greenville, SC 29602

Fax Number:
866-860-4024

Phone Number:
800-423-9398

Claim Forms

For claim forms, call 866-690-1992 to speak with a customer service representative.

Contact Information

Mailing Address:
PO Box 725449
Atlanta, GA 31139

Fax Number:
770-690-1985

Phone Number:
866-690-1992

Contact Information

Mailing Address:
PO Box 19032
Greenville, SC 29602-9032

Fax Number:
855-471-3817

Phone Number:
866-626-1161

Claim Forms

For claim forms, call 866-626-1161 to speak with a customer service representative.

Contact Information

Mailing Address:
PO Box 19032
Greenville, SC 29602-9032

Fax Number:
855-471-3817

Phone Number:
866-626-1161

Claim Forms

For claim forms, call 800-926-7599 to speak with a customer service representative.

Contact Information

Mailing Address:
PO Box 19031
Greenville, SC 29602-9031

Fax Number:
855-893-5662

Phone Number:
800-926-7599

Institutions
The institutional channel includes reinsurance and group annuity contracts related to pension risk transfers.
Reinsurance Pension Risk Transfer (PRT)
About Athene Careers Individuals Professionals Institutions Investors Privacy Legal

Annuities contain features, exclusions, and limitations that vary by state. For a full explanation of an annuity, please refer to the Certificate of Disclosure and contact your Financial Professional or the company for costs and complete details.

This material is a general description intended for general public use. Athene Annuity and Life Company (61689), headquartered in West Des Moines, Iowa, and issuing annuities in 49 states (including MA and D.C.), and Athene Annuity & Life Assurance Company of New York (68039), headquartered in Pearl River, NY, and issuing annuities in New York, are not undertaking to provide investment advice for any individual or in any individual situation, and therefore nothing in this should be read as investment advice. Please reach out to your financial professional if you have any questions about Athene products or their features.

The term “financial professional” is not intended to imply engagement in an advisory business with compensation unrelated to sales. Financial professionals will be paid a commission on the sale of an Athene annuity.

ATHENE ANNUITIES ARE PRODUCTS OF THE INSURANCE INDUSTRY AND NOT GUARANTEED BY ANY BANK NOR INSURED BY FDIC OR NCUA/NCUSIF. MAY LOSE VALUE. NO BANK/CREDIT UNION GUARANTEE. NOT A DEPOSIT. NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY. MAY ONLY BE OFFERED BY A LICENSED INSURANCE AGENT.