Contact Us Service Forms

Athene distributes annuity products through a variety of channels including Banks, Broker Dealers and Independent Marketing Organizations. We highly recommend you deal directly with a financial professional when purchasing one of our products. If you are not currently working with someone, we can connect you with a knowledgeable Athene representative in your area by filling out a short online request form.

If you have an annuity that was issued by Athene Annuity and Life Company (formerly Aviva USA), you may register for My Athene. Registration allows you to view statements, change beneficiaries, update your contact information or request a withdrawal.

The frequency of statement mailings depends on the type of contract you own. For Single Premium Immediate Annuities (SPIAs), statements are mailed twice per year; at the anniversary date and at year end. Most other annuity contract holders will receive their statements annually, although some customers receive quarterly or semi-annual statements. You can request a statement of value at any time by calling our Customer Contact Center. My Athene users may view all their statements online.

​​​​​​My Athene users can change their address online. You may also call us with your new address, send your new address in writing, or mail us a completed change of address form. Select the appropriate change of address form from our forms library.

The owner of the policy can change the beneficiary at any time. If the contract's current beneficiary is irrevocable, that beneficiary must also approve the change. My Athene users can change a beneficiary online. A completed paper form is required for any other beneficiary change. Select the appropriate form in our forms library or call our Customer Contact Center to request the form. Primary beneficiary(ies) are first in line to receive proceeds from the contract after the annuitant's death. Contingent beneficiary(ies) will receive proceeds in the event the primary beneficiary(ies) death prior to the annuitant's.

Probate is a court-supervised legal process where the distribution of property, or estate, of a deceased person is administered. If the beneficiary(ies) are set up properly, death benefits can avoid probate and pass directly to the named beneficiary(ies).

My Athene users can request a withdrawal online. You may also request a withdrawal by calling our Customer Contact Center, or completing a withdrawal form found in our forms library.

Withdrawals submitted using My Athene or requested over the phone are processed in 1–2 business days; requests may take longer if volumes are high. Normal processing for a mailed withdrawal request form is 7–10 business days (additional time may be required).

There are two ways to have your monthly income automatically sent to your bank account. You can either call our Customer Contact Center to request monthly deposits, or you may mail us a completed authorization for EFT (Electronic Funds Transfer) found in our forms library.

You may call our Customer Contact Center to change your withholding election, or send us a completed Election of Withholding form found in our forms library. Withholding regulations vary from state to state. Federal withholdings vary depending on the type of funds distributed. Always consult with a qualified tax advisor before making a withholding election.

The payout options available depend on your policy provisions. Please call one of our Customer Service Representatives at 888‑266‑8489 (888‑ANNUITY).

The IRS requires individuals owning IRAs to take a required minimum distribution (RMD) each year once you reach a certain age, which varies by birthdate. The annual deadline for taking an RMD is December 31. You may delay your first RMD until April 1 of the year after you attain the required beginning age. If you delay your first RMD, you'll have to take your first and second RMD in the same tax year. If you fail to take your RMD, you may be subject to an excise tax. Please consult with your tax professional for guidelines specific to your situation. Visit IRS.gov for details.

​​​​​​My Athene users can set up RMDs online. You may also complete the set up process by calling our Customer Contact Center or mailing us a completed form. Forms can be found in our forms library.

1099s will be mailed no later than January 31 of each year. 1099s are provided only when funds in a contract are distributed from your account. You are not required to report interest earnings from an annuity until the interest is withdrawn.

A duplicate 1099R or 5498 can be obtained by emailing us at AskAthene@Athene.com or contacting our Customer Contact Center.

The following are needed to begin processing payment of death benefit proceeds. Additional items may be required for some claims:

Please call our Customer Service Representatives at 888‑266‑8489 (888‑ANNUITY), select Option 1, then Option 3, for additional assistance.

*Life claims require a certified copy of the death certificate.