A message from Athene USA CEO
The coronavirus outbreak and resulting financial turmoil have put us all on a path we've never traveled before. It seems each day brings new challenges, new demands, and more questions than answers.
Despite the uncertainty, I'm confident we will emerge from this journey stronger and more resilient than ever. I'd like to share some of that confidence with you today.
At Athene, your financial security is our top priority, and we are here to serve you whatever the coming weeks and months may bring. We maintain "A" ratings from A.M. Best, Standard & Poor's and Fitch Rating Services, and ended last year in the strongest financial position in our history. We manage our business to assure strength, stability and flexibility in any economic situation, and this is no exception.
You can be confident that the guarantees provided by Athene annuities will continue to provide financial security and help you reach for your highest aspirations. As we actively monitor this evolving situation and take appropriate precautions for the safety of our team members and communities, we want you to know we are open for business to provide the customer care you expect and deserve. Also, keep in mind that MyAthene, our online customer portal, is at your service 24 hours a day, seven days a week.
It's important to remember that our economy and our national spirit have proven resilient time and time again. As always, we will rise to the occasion. Thank you for being an Athene customer, and rest assured that we stand with you as we all navigate these challenging times.
With the global events surrounding the coronavirus outbreak, we understand that you may have questions about the impact it will have on servicing your account or your business.
Athene’s Business Continuity committee is actively monitoring the evolving coronavirus situation with the Centers for Disease Control (CDC), the World Health Organization (WHO) and local health departments in order to continue obtaining current information related to this illness.
Athene’s Business Continuity team is leveraging established policies, plans and procedures to ensure the health and well-being of our workforce and the smooth continuity of business operations. In doing so, we are continuing to take precautions with our employees and contractors, including complying with all stay-in-place orders and adjusting work schedules to reduce building occupancy supporting the CDC’s recommendation for social distancing, while continuing to operate and respond to the needs of our customers.
Athene has a strong commitment to provide high quality service to its policyholders and in the coming weeks and months we will elevate our response as needed and keep you informed.
If you have any additional questions about this situation, please contact firstname.lastname@example.org or call toll-free at 888-266-8489.
Thank you for your business.