A message from Athene USA CEO
The coronavirus outbreak and resulting financial turmoil have put us all on a path we've never traveled before. It seems each day brings new challenges, new demands, and more questions than answers.
Despite the uncertainty, I'm confident we will emerge from this journey stronger and more resilient than ever. I'd like to share some of that confidence with you today.
At Athene, your financial security is our top priority, and we are here to serve you whatever the coming weeks and months may bring. We maintain "A" ratings from A.M. Best, Standard & Poor's and Fitch Rating Services, and ended last year in the strongest financial position in our history. We manage our business to assure strength, stability and flexibility in any economic situation, and this is no exception.
You can be confident that the guarantees provided by Athene annuities will continue to provide financial security and help you reach for your highest aspirations. As we actively monitor this evolving situation and take appropriate precautions for the safety of our team members and communities, we want you to know we are open for business to provide the customer care you expect and deserve. Also, keep in mind that MyAthene, our online customer portal, is at your service 24 hours a day, seven days a week.
It's important to remember that our economy and our national spirit have proven resilient time and time again. As always, we will rise to the occasion. Thank you for being an Athene customer, and rest assured that we stand with you as we all navigate these challenging times.
Athene remains focused on ensuring the health and safety of our employees and the continuity of our business operations during the coronavirus pandemic. We remain committed to servicing your account and your business.
Since the onset of the global pandemic, we have taken numerous precautionary actions while simultaneously adapting many of our processes to be done digitally. As we move forward and businesses re-open, we will continue with care in order to protect our employees and maintain high quality service to our contract owners, agents and advisors.
Whether working from home or from our office, be assured that we are here to meet your needs.
If you have any additional questions, please contact firstname.lastname@example.org or call toll-free at 888-266-8489.
Thank you for your business.