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Important Information for Missouri Policyholders

January 5, 2016
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On January 5, 2016, the Missouri Department of Insurance issued Bulletin 16-01, Suspension Assistance to Missouri Residents Impacted by Flooding, for 61 counties affected by recent flooding. Counties covered by the bulletin include:

Audrain, Barry, Barton, Bollinger, Boone, Butler, Callaway, Camden, Cape Girardeau, Carter, Cedar, Christian, Clark, Cole, Cooper, Crawford, Dade, Dallas, Dent, Douglas, Dunklin, Franklin, Gasconade, Greene, Hickory, Howard, Howell, Iron, Jasper, Jefferson, Laclede, Lawrence, Lewis, Lincoln, Madison, Maries, Marion, McDonald, Miller, Mississippi, Moniteau, Montgomery, Morgan, New Madrid, Newton, Oregon, Osage, Ozark, Pemiscot, Perry, Phelps, Pike, Polk, Pulaski, Ralls, Reynolds, Ripley, Scott, Shannon, St. Charles, St. Clair, St. Francois, St. Louis, Ste. Genevieve, Stoddard, Stone, Taney, Texas, Vernon, Warren, Washington, Wayne, Webster, Wright counties and the independent City of St. Louis.

At Athene we recognize the unique needs of our clients, families and loved ones whose lives have been disrupted, and we are eager to do our part to help them through this difficult and challenging time. If you are a policyholder of Athene Annuity & Life Assurance Company, Athene Annuity & Life Assurance Company of New York, or Investors Insurance Corporation, there are a number of ways we can help:

  • If you live in one of the counties included in the bulletin and received a cancellation or non-renewal notice on or after January 5, 2016, we will reinstate the policy with no lapse in coverage. We will refrain from issuing these notices to affected policyholders until March 5, 2016, or later if warranted by individual circumstances.
  • We will grant extensions to affected policyholders who need additional time to submit claims, pay premiums or take other actions necessary to maintain their coverage.

If you have a concern regarding the handling of a claim or policy you have with us, please contact us at 800-866-9933 for Athene Annuity & Life Assurance Company or 800-926-7599 for Athene Annuity & Life Assurance Company of New York. If you have questions or concerns about your insurance coverage or losses related to the recent floods, you can contact the Missouri Department of Insurance Consumer Hotline at 800-726-7390 or visit


About Athene USA
Athene USA is an Iowa-domiciled corporation that serves as the U.S. holding company for Athene's annuity operations in the United States. Headquartered in West Des Moines, Iowa, Athene USA serves customers in all 50 states, and through its predecessor companies, has been serving American consumers for more than 100 years. Athene USA is a subsidiary of Athene Holding Ltd. Further information can be found at